Location: Bangalore
Job Type: Full-Time
Experience Level: 9+ years
About the Role:
We are looking for an experienced Delivery Lead to manage and oversee the delivery of recruitment and consulting services for our clients. The ideal candidate will have 9+ years of experience in recruitment, consulting, or staffing services, with a strong track record of leading teams, managing client relationships, and ensuring high-quality service delivery. This is a client-facing role where you’ll oversee the end-to-end delivery of projects and ensure that recruitment and consulting solutions align with client needs.
Key Responsibilities:
- Service Delivery Management: Lead and oversee the delivery of recruitment and consulting services, ensuring timely, cost-effective, and high-quality solutions that meet client needs.
- Client Relationship Management: Serve as the primary point of contact for key clients, building and maintaining strong, long-term relationships. Understand their business needs and proactively provide recruitment or consulting solutions.
- Team Leadership: Manage and mentor recruitment consultants, delivery teams, and other stakeholders to ensure collaboration and effective execution of recruitment and consulting projects.
- Project Management: Manage multiple client accounts and ensure the successful execution of recruitment campaigns, consulting engagements, and other services within agreed timelines and budgets.
- Stakeholder Communication: Regularly communicate with internal teams and external clients to provide updates, discuss challenges, and ensure alignment on expectations and objectives.
- Strategic Planning and Execution: Develop and implement service delivery strategies that optimize efficiency, improve quality, and enhance client satisfaction.
- Quality Assurance: Ensure recruitment processes, deliverables, and consulting services meet the highest standards, and that any issues or concerns are addressed promptly.
- Metrics and Reporting: Track key performance indicators (KPIs), analyze project performance, and provide regular reports to senior management and clients regarding the status and outcomes of delivery efforts.
- Process Improvement: Continuously evaluate and improve recruitment and consulting service delivery processes, identifying opportunities for automation or streamlining that lead to increased client satisfaction and operational efficiency.
- Risk Management: Identify and manage risks associated with project delivery, including addressing any resource shortages, project delays, or client concerns, ensuring that solutions are implemented quickly.
- Business Development: Support business development efforts by identifying new opportunities within existing client accounts and participating in pre-sales activities to expand service offerings.
Qualifications:
- 9+ years of experience in recruitment, consulting services, or staffing, with at least 3 years in a leadership or delivery management role.
- Proven experience leading teams, managing client relationships, and delivering recruitment or consulting solutions.
- Strong understanding of recruitment processes, including sourcing, screening, interviewing, and onboarding, as well as consulting service delivery models.
- Excellent client-facing skills with the ability to build strong, long-term relationships and understand client business needs.
- Ability to manage complex service delivery projects and multi-stakeholder teams in fast-paced environments.
- Strong problem-solving, decision-making, and conflict-resolution skills.
- Proficiency with recruitment software, applicant tracking systems (ATS), and other project management tools.
- Excellent communication skills, both verbal and written, with the ability to influence and negotiate at all levels.
- Experience in managing P&L and overseeing budgets for client projects is a plus.
Preferred Qualifications:
- Bachelor’s degree in Business, Human Resources, or a related field.
- Experience in recruitment consulting or executive search services is highly desirable.
- Certifications in project management (PMP, Agile, etc.) or related fields.
- Familiarity with vendor management systems (VMS), and recruitment technologies such as AI-driven sourcing tools, etc.
- Prior experience working with clients in specific industries (e.g., IT , BFSI , Automotive) is a plus.
What We Offer:
- Competitive salary and comprehensive benefits package.
- Opportunities for growth and development within the recruitment and consulting industry.
- A collaborative and dynamic work environment that values innovation and results.
Job Category: manager
Job Type: Full Time
Job Location: Bangalore